Changes & returns

In accordance with Legislative Decree 21/2014, the customer who plays as a consumer has the right to terminate the purchase contract concluded with 2052, without penalty and without giving any reason. The withdrawal period will expire after 14 (fourteen) days from the date in which the customer or a third party, other than the carrier and designated by the customer, acquire physical possession of the products.

In case of withdrawal from this contract, will be reimbursed to the client all the payments received in favor of 2052, including delivery costs (except for additional costs arising from the eventual choice by the customer of a type of delivery other than the standard offer from 2052), without undue delay and in any event no later than 14 (fourteen) days from the day in 2052 receives the returned goods or products the customer has unequivocally demonstrated that they have sent back the goods, whichever situation occurs first.


Within this period the customer must notify Gordon Packs s.r.l. the will to terminate the contract with one of the following ways: - by sending a registered letter with acknowledgment of receipt or any other unequivocal communication of the decision to withdraw the following address / number:

2052 c/o Gordon Confezioni s.r.l, 70020 Cassano delle Murge (BA), via Grumo Zona Industriale sn

writing the following email address:
Within three (3) working days from receipt of notice of withdrawal, Gordon Packs s.r.l. send to the customer to the email address indicated in the order or request for withdrawal, notice of acceptance of the return. Within 14 days customer will, at its own expense, to ship the product carefully packed at the following address:

2052 c/o Gordon Confezioni s.r.l, 70020 Cassano delle Murge (BA), via Grumo Zona Industriale sn

Returned products must be shipped in 2052 without undue delay and in any event within 14 (days) from the date when the customer has notified in 2052 its intention to withdraw. Will be the date of mailing or delivery to the courier. The shipping costs of the returned products will be fully charged to the customer

Refunds will be made using the same means of payment used for the initial transaction.

The customer shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the products.

It is specified that:

1. It is strictly forbidden to remove seals or labels;

2. Products shipped must be healthy, clean, whole and complete, including any accessories;

3. You may not use the products for "testing" purposes before making the return.

4. The right of withdrawal does not apply to products sealed open by the consumer, nor the sealed goods which are not suitable to be returned for hygienic reasons or related to the protection of health which were unsealed after delivery.

5. The right of withdrawal is reserved exclusively for consumers (individuals who purchase goods for purposes not related to his profession, trade or business), so it can not be exercised by legal persons and natural persons acting for purposes relating to 'professional activity.

In the event that the customer does not comply with the terms for the withdrawal right and made above, or the provisions referred to in points 1), 2), 3), 4) and 5), 2052 will not be required to reimburse the the purchase price of the products to the customer. In the event that the customer has returned, however these products may require from 2052 to send again the same items purchased, but with return costs be borne by the client who has violated the rules on the right of withdrawal.

You can decide to make a change within 14 days of receipt of merchandise by contacting us via e-mail and indicating the number of your order and the reasons why you intend to change it.

Can be changed only products intact and sealed.Il article change is subject to stock availability. The shipping costs for exchange rates are charged to the customer.